Frequently Asked Questions

Select your preferred size, colour and other options on the product page to check availability. For a specific quantity or an item marked sold out, send us the product link on WhatsApp and we will check for you.

The price for your selected option is shown on the product page. Prices may vary by size, finish or features. Choose your options before adding the item to your cart.

Send us the product links and quantities you need. Our team can check whether a quotation or quantity offer is available.

Choose your products and options, add them to your cart, and complete checkout with your contact and delivery details. If you need help, contact us with the product link or a screenshot of the issue.

Contact us with the product link and the option you would like. We will check availability, possible alternatives and whether a special request can be accommodated before you order.

Send us the product link or image. We will check whether additional photos or a video are available from our team.

Check the product description and selected size. If you need clarification about height, width, depth or what is included in a measurement, ask us before ordering.

Materials and finishes vary by product. Check the product description or send us the link so we can confirm the details of the exact item you are considering.

Visit El Wadi Lighting Store at 40 Roshdy Basha Street, Downtown, Cairo. Please contact us before visiting to check whether the products you want to see are on display.

Our published showroom hours are Monday to Saturday, 12 pm–10 pm, and Sunday, 12 pm–6 pm. Contact us to confirm opening times around public holidays.

Not every online product is on display in the showroom. Send us the product links before your visit so we can check what is available to view.

Contact us with your order number or product selection to check collection availability. We will confirm the collection location and when your order is ready before you travel.

Delivery times depend on the product and delivery location. Your estimated delivery time is displayed at checkout. For an existing order, contact us with your order number for an update.

Express delivery depends on the item, its availability and your address. Check the delivery options at checkout or contact us before ordering to confirm whether a faster service is available.

Shipping charges depend on the products and delivery location. The final shipping cost is displayed at checkout before you confirm your order.

We currently deliver within Egypt. International shipping is not available. Enter your address at checkout to check the available delivery options, or contact us for help with a particular location.

Once your order is shipped, you will receive an email or SMS notification with tracking details. If you cannot find the notification, contact us with your order number.

Please contact us with your order number. We will check the latest preparation or delivery status with the relevant team and update you.

Contact us as soon as possible to help coordinate another attempt. Our shipping policy provides for up to three delivery reattempts. After unsuccessful attempts, the order may be returned to us and additional shipping charges may apply to reship it.

Contact us promptly with your order number and the requested change. We will confirm whether it can be arranged based on the order's preparation and shipping status.

Inspection before payment depends on the delivery service handling your order. Please confirm the arrangements with us before ordering. After receiving your order, check it promptly and contact us if anything is damaged, missing or incorrect.

The payment methods available for your order are shown at checkout. If you need a particular payment method or help completing payment, contact our team before confirming your order.

Please contact us before ordering to check whether card payment on delivery is available for your address and delivery service. Do not assume the driver will have a card terminal unless we have confirmed it.

Available instalment options can change. Check the payment options at checkout or contact us to confirm whether your preferred provider is currently supported and which terms apply.

Contact us to confirm whether an InstaPay transfer can be accepted for your order and to obtain the current official payment details. Once you transfer, share the payment confirmation so our team can verify it.

Contact us as soon as possible with your order number and the change you need. We will check what is possible based on the order status. For items produced specifically for you, please check the applicable terms before ordering.

You may request a return or exchange within 50 days of receiving your item, subject to our Return and Refund Policy. Eligible items must be unused, in their original condition and packaging, with original tags and proof of purchase. Items produced specifically for you, including made-to-order wall art and mirrors, have different refund terms: an eligible change-of-mind return is refunded at 50% of the item price. This reduction does not apply to items that arrive damaged, defective or different from what was ordered.

Start by contacting us on WhatsApp with your order number and the item you wish to return. After approval, you can return it to our store or request collection from your address. Collection is arranged within two working weeks, as stated in our return policy.

Refunds are processed after we receive and inspect the returned item, using the original payment method as stated in our return policy. Contact us with your order number for the status of a specific refund or assistance with the refund arrangements.

For a standard return, original shipping charges are non-refundable and the customer pays return shipping. The eligible product amount is refunded, with the special 50% refund terms applying to eligible made-to-order returns. If an item arrives damaged, defective or incorrect, we cover return shipping and arrange the replacement or full refund described in our policy at no cost to you.

Please contact us immediately with your order number and clear photos of the item, packaging and affected or missing part. Our shipping policy asks customers to report damage or missing items within 48 hours of delivery so we can investigate and arrange a solution.

Contact us immediately with your order number and photos of the item received. We will compare it with your order and arrange the appropriate replacement or refund under our return policy.

Send us the design, dimensions and finish you would like. We will confirm whether it can be made, along with the price, production time and any deposit required. Please review the made-to-order return terms before confirming.

These features depend on the option you select. Check the product page carefully and contact us if you need help confirming the lighting, light colours or touch-control features included in your chosen version.

Do not assume installation is included with delivery. Contact us with the product and delivery address to check whether installation is available and confirm any separate charge before ordering.

Products in our Artificial Plants collection are artificial. Trunk, leaf and planter materials vary by design; refer to the individual product description or ask us to confirm the materials.

This depends on the product and option selected. Check the description for the included planter and dimensions. If anything is unclear, send us the product link and we will confirm what is included and how the height is measured.

The artwork format, frame material and any protective covering depend on the specific product. Check the description for your selected version or contact us before ordering so we can confirm the details.

Send us the design, size and frame colour you want. We will check whether the request is possible and confirm the price and production time. Available sizes can differ between canvas and framed formats; made-to-order return terms may apply.

Send us the product link or model details. Our lighting team can confirm the bulb specification and check compatible wall lights, bases or other components before you purchase.